Common Questions

+What if I want to meet the doctor before making an appointment for treatment?
On occasion, new patients prefer to meet the doctor and staff before making an appointment. We are happy to arrange a visit at no charge.
+What should I expect at my first visit?
At your first visit you will receive a thorough cleaning from a hygienist and an exam by the doctor. X-rays will be taken. Our hygienists and doctors will answer any questions you may have and discuss the best way for you to keep your teeth and gums healthy.
+Why are dental x-rays needed?
X-rays help us gather the necessary information we need to diagnose and recommend the best treatment. They show us cavities between the teeth, defective fillings and crowns, impacted teeth, bone loss, infection and abscesses around the teeth.
+What do you do to manage patient’s pain during a procedure?
To help make your visits less stressful and more comfortable, we may be able to help you by using nitrous oxide in combination with an oral medication like Valium. This option helps to reduce fear and anxiety.  Prior to your treatment we will check your medical history and if needed, call your primary physician, to be sure that you are a good candidate for this type of pain management.
+Is the office compliant with infection control?
Yes, absolutely. We follow strict guidelines set by OSHA and the ADA. All instruments used are sterilized by autoclaved and all surfaces are disinfected after each patient.
+At what age should my child become a patient?
We believe that age three is a good time to start professional dental cleanings and exams for children. We recommend that you bring your child to your dental cleaning first. During your appointment we will give them a ride in the chair and answer any questions they have to show them there is nothing to fear.
+How safely can I whiten my teeth?
We offer two forms of teeth whitening. Ask our staff about the whitening options. They will answer any questions you have and help you decide which treatment is right for you. Please refer to the Teeth Whitening information under Cosmetic Services for more details.
+Why do I need a crown?
A crown is a covering of the entire tooth. It is needed when a large portion of the tooth is lost to decay or fracture. A crown helps to protect a tooth and is recommended for any tooth that has had a root canal treatment.
+What is an implant?
A dental implant is a titanium cylinder that is surgically placed in the patient’s jawbone to replace the root of a missing tooth. Once healed, a crown is then placed on the implant. The process takes 5 – 7 months to complete and will be fully explained by the doctor at your consultation appointment.
+Is there emergency coverage when the office is closed?
There is a doctor on-call for emergencies for current patients when our office is closed. We ask that you call our office at (518) 374-1935 and follow the instructions on how to contact the doctor.
+What Insurance Companies do you participate with?
We participate with a number of insurance companies including Anthem, WellPoint, Unicare, Cigna, Guardian, Delta Dental Premiere, Blue Shield of Northeastern New York, and Empire PPO300.
+What if you don’t participate with my insurance?
We have many patients with different insurance companies that we have no contractual arrangement with. If you are permitted to go to a non-participating provider, we will be happy to submit your claims for processing. Please read our payment section for more detailed information.
+Can I know what to expect with regard to my financial responsibility for treatment?
We prefer to go over treatments costs with you before services are rendered. Please read our payment section for more detailed information.
+What payment options are available?
It is important to us that you understand the financial aspects of your dental treatment. We have options for patients with dental insurance and patients without dental insurance. Please visit our Payment Options page for detailed information. As always feel free to contact us with any questions.
+Do I need to bring dental forms for my insurance company?
No. This is not necessary. In many cases claims are submitted electronically. Other claims are sent on our standardized and universally accepted ADA forms. For your convenience we process the claims for you. 
+Who needs to take antibiotic prophylaxis “Pre-Med” precautions for dental treatment?
Many patients with medical conditions (i.e. artificial joints, screws, or plates and some heart conditions) should take antibiotics prior to dental treatment because they are at risk for developing infections. If you have any medical conditions, talk to your physician before your appointment to arrange for a prescription for antibiotics.  If you have any questions, call us at (518) 374-1935.
+Do you adhere to HIPAA regulations?
Yes we do. The HIPAA Privacy Rule establishes national standards to protect individuals’ medical records, other personal health information and applies to health plans, and those health care providers that conduct certain health care transactions electronically.  The Rule requires appropriate safeguards to protect the privacy of personal health information, and sets limits and conditions on the uses and disclosures that may be made of such information without patient authorization. The Rule also gives patients rights over their health information, including rights to examine and obtain a copy of their health records, and to request corrections.

We have HIPAA forms available at our office and on our web site.

+Can I contact the office with additional questions?
Our goal is to assist you in making informed decisions regarding your dental health. We are happy to answer any questions you might have, please give us a call (518-374-1935) or send us an E- mail (reception.schwartzdental@verizon.net).